FAQs

Categories:
Gear Ring Information Legal Ordering Privacy Refunds & Exchanges

For help and support, please contact us.

Gear Ring Information

What material is used in your product?	The Gear Ring is fabricated using 316L, which is the highest quality surgical stainless steel in the jewelry market. Stainless steel has properties which make it highly durable and resistant to tarnishing, fading, scratching, and rusting. It will not bend or break and is hypoallergenic for those with metal allergies.
How do I know which ring size to order?	If you are uncertain of your ring size, please refer to our sizing chart to guide you. It is important to follow the instructions carefully and the sizing chart MUST be printed. You can not obtain your measurement by viewing the sizing chart on your monitor. Our rings are available in whole sizes, so if you are a half size, we recommend ordering the next whole size up (one half size larger). Our sizing chart represents ring sizes for the US and Canada.
How do I care for my stainless steel Gear Ring?	To care for your Gear Ring, it is recommended to soak it in warm soapy water and wipe dry with a soft cloth. Please be sure to not use any harsh abrasives or household chemicals which may damage its natural protective coat. Please note that certain grainy materials (such as sand) may clog the gears, making the ring difficult to spin, and may be difficult to remove. Do not try to oil or lubricate the ring. Do not try to dismantle or modify the construction of the ring in any manner as this may make it become impossible to repair. We kindly request that you contact us should the need arise. Finally, as with any piece of jewelry, please take caution and do not wear while working with any machinery, equipment or hazardous substances.
Do you offer engraving services for the inside of the Gear Ring?	We are not able to offer engraving services directly. One of the main reasons we do not offer this service is due to errors in sizing. We gladly offer size exchanges but this would become complicated if rings were engraved prior to making sure the ring fits. However, we do recommend taking the Gear Ring to a local jeweler once you confirm that you have the size that fits.
If the color starts wearing away on my colored ring, can I send it back to be re-plated?	Our colored rings are plated over stainless steel. Due to the nature of PVD plating, it is normal that over time the plating may wear off. However, we have made sure to apply a very thick layer of plating to increase the longevity of the color.

Legal

What material is used in your product?	The Gear Ring is fabricated using 316L, which is the highest quality surgical stainless steel in the jewelry market. Stainless steel has properties which make it highly durable and resistant to tarnishing, fading, scratching, and rusting. It will not bend or break and is hypoallergenic for those with metal allergies.
How do I know which ring size to order?	If you are uncertain of your ring size, please refer to our sizing chart to guide you. It is important to follow the instructions carefully and the sizing chart MUST be printed. You can not obtain your measurement by viewing the sizing chart on your monitor. Our rings are available in whole sizes, so if you are a half size, we recommend ordering the next whole size up (one half size larger). Our sizing chart represents ring sizes for the US and Canada.
How do I care for my stainless steel Gear Ring?	To care for your Gear Ring, it is recommended to soak it in warm soapy water and wipe dry with a soft cloth. Please be sure to not use any harsh abrasives or household chemicals which may damage its natural protective coat. Please note that certain grainy materials (such as sand) may clog the gears, making the ring difficult to spin, and may be difficult to remove. Do not try to oil or lubricate the ring. Do not try to dismantle or modify the construction of the ring in any manner as this may make it become impossible to repair. We kindly request that you contact us should the need arise. Finally, as with any piece of jewelry, please take caution and do not wear while working with any machinery, equipment or hazardous substances.
Do you offer engraving services for the inside of the Gear Ring?	We are not able to offer engraving services directly. One of the main reasons we do not offer this service is due to errors in sizing. We gladly offer size exchanges but this would become complicated if rings were engraved prior to making sure the ring fits. However, we do recommend taking the Gear Ring to a local jeweler once you confirm that you have the size that fits.
If the color starts wearing away on my colored ring, can I send it back to be re-plated?	Our colored rings are plated over stainless steel. Due to the nature of PVD plating, it is normal that over time the plating may wear off. However, we have made sure to apply a very thick layer of plating to increase the longevity of the color.

Ordering

Privacy

Refunds & Exchanges